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Can I inspect the order before paying?
Absolutely. We are confident in our quality. You are welcome to open the package and check the material and fit with the courier before paying. If it doesn’t meet your expectations, you can return it on the spot (shipping fees apply).
How does the sizing run?
Our hoodies are designed with a Regular Fit. We recommend ordering your usual size. For precise measurements, please refer to the "Size Chart" available on the product page.
Will the fabric shrink or pill after washing?
Never. We use 100% Premium Egyptian Cotton (Heavyweight) treated with Anti-Shrink and Anti-Pilling technology. Your VELORO hoodie is engineered to maintain its shape and soft texture wash after wash.
How long does shipping take?
Once your order is confirmed, delivery takes 3-4 business days to Cairo, Giza, Qalyubia, Menoufia, and Alexandria.
What is your exchange policy?
We offer a hassle-free exchange policy. If the size doesn't fit, you can exchange it within 14 days of receiving your order. Just contact us, and we’ll arrange a swap with the courier (standard shipping fees apply).
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.
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